PLEASE REVIEW THE FOLLOWING WARRANTY POLICIES AND TERMS & CONDITIONS CAREFULLY.

By placing an order with Relay Parts & Supply, a division of Relay Logistics Group LLC, you acknowledge that you have read, understood, and agree to all policies, terms, conditions, warranties, limitations, and procedures outlined below.

1. Warranty Period

1.1 Standard Warranty

Relay Parts & Supply provides a 30-Day Parts Replacement Only Warranty, unless otherwise specified on your invoice.

1.2 Extended Warranty

If available and purchased separately, an optional 90-Day Warranty extends coverage by an additional sixty (60) days.

1.3

All warranty terms, exclusions, limitations, and conditions remain the same under both the 30-Day and 90-Day warranties unless otherwise stated in writing.

1.4

Warranty coverage expires immediately upon expiration of the applicable warranty period.

2. Warranty Activation

2.1

Warranty coverage begins on the delivery date confirmed by the shipping carrier.

2.2

The purchaser is responsible for inspecting all parts immediately upon delivery and notifying Relay Parts & Supply of any shipping damage or discrepancies.

3. Warranty Coverage & Limitations

3.1

Labor charges, diagnostic fees, towing, storage fees, rental vehicles, lost income, and incidental expenses are not covered.

3.2

Warranty coverage applies only to the original purchaser and is non-transferable.

3.3

If a covered part is determined to be defective, Relay Parts & Supply may, at its sole discretion:

• Repair the part

• Replace the part

• Supply an equivalent OEM used replacement

• Refund the original purchase price if a replacement is unavailable

3.4

Replacement parts may have equal or greater mileage than the original part purchased.

3.5

Replacement parts do not restart or extend the original warranty period.

3.6

All warranty claims must be submitted before the warranty expires and must include the original invoice.

4. Engine Warranty

Covered internal components include:

• Engine Block

• Cylinder Heads

• Pistons

• Connecting Rods

• Crankshaft

• Camshaft

• Rocker Arms

• Oil Pump

Engines are warranted against:

• Excessive internal knocking

• Internal lubrication failure

• Excessive smoking caused by internal engine failure

Not Covered:

• Starter

• Alternator

• Intake Manifold

• Exhaust Manifold

• Fuel Injectors

• Wiring Harness

• Sensors

• Belts

• Hoses

• Water Pump

• Thermostat

• Flywheel

• Flex Plate

• External accessories

• Electronics

Warranty becomes void if:

• Heat tab is removed

• Heat tab is melted

• Engine overheats

• Improper installation occurs

5. Transmission Warranty

Covered against:

• Internal slippage

• Internal shifting failure

Not Covered:

• Torque Converter

• Electrical Components

• Solenoids

• Wiring

• Sensors

• Modulators

• Governors

• Linkage

• Mounts

• Fluids

• Filters

• Seals

• Gaskets

6. Required Installation Procedures

To maintain warranty coverage:

Installation must be performed by:

• ASE Certified Technician, or

• Licensed Automotive Repair Facility

The following documentation is required:

• Installation Invoice

• Repair Order

• Receipts for replaced maintenance items

• Diagnostic Report (if applicable)

Failure to follow manufacturer installation procedures voids all warranty coverage.

7. Warranty Exclusions

Warranty does not cover failures resulting from:

• Improper installation

• Negligence

• Abuse

• Lack of maintenance

• Overheating

• Oil starvation

• Contaminated fluids

• Incorrect fluids

• Racing

• Commercial competition

• Off-road abuse

• Flood damage

• Fire

• Theft

• Vandalism

• Acts of God

• Cosmetic damage

• Normal wear consistent with age and mileage

Warranty also excludes:

• Labor

• Towing

• Storage

• Rental vehicles

• Lost wages

• Hotel expenses

• Shipping delays

• Consequential damages

• Incidental damages

8. Warranty Claims

Warranty claims must include:

• Original Invoice

• Diagnostic Report from ASE Certified Technician or Licensed Repair Facility

• Installation Invoice

• Documentation showing manufacturer installation procedures were followed

Submit claims to:

Email: sales@relaypartsandsupply.com

Relay Parts & Supply will review claims within 24–48 business hours, excluding weekends and holidays.

9. Returns, Cancellations & Refunds

All cancellations require prior authorization.

Authorized cancellations are subject to a 25% restocking fee.

Orders cancelled after shipment are subject to:

• 25% Restocking Fee

• Original Shipping Charges

• Return Shipping Charges

Incorrectly ordered parts remain the purchaser's responsibility.

Returned parts must:

• Be in original condition

• Not be modified

• Not be disassembled

• Not be damaged

Refunds are issued only after inspection and approval.

Return shipping costs are the purchaser's responsibility unless otherwise authorized.

10. Maintenance Requirements

Maintenance documentation must:

• Be issued by a Licensed Repair Facility

• Include VIN

• Include Vehicle Mileage

• Include Service Date

• Include Electronic Invoice

• Include Proof of Payment

Handwritten repair invoices are not accepted.

11. Shipping Policy

Typical delivery time is 5–14 business days, depending on the part, supplier location, and destination.

Residential deliveries may incur additional shipping charges.

Freight shipments require inspection upon delivery.

Visible shipping damage must be noted with the carrier before signing.

Customers are responsible for verifying fitment before installation.

12. Product Information Disclaimer

Relay Parts & Supply specializes in professionally sourced OEM Used Automotive Parts.

Because parts are recycled OEM components:

• Cosmetic wear may be present.

• Mileage is provided to the best of our knowledge but cannot be guaranteed.

• Color match is not guaranteed.

• Photos may be representative unless otherwise stated.

• Compatibility is determined using OEM interchange standards.

13. Limitation of Liability

Relay Parts & Supply's total liability shall never exceed the original purchase price paid for the part.

Relay Parts & Supply shall not be liable for:

• Indirect damages

• Special damages

• Consequential damages

• Lost profits

• Lost business

• Personal injury

• Vehicle downtime

• Additional repair costs

Deposits paid to reserve inventory are non-refundable unless otherwise agreed in writing.

14. Privacy Policy

Relay Parts & Supply values your privacy.

We do not sell or rent customer information.

Customer information is used only for:

• Order Processing

• Payment Processing

• Shipping

• Customer Service

• Warranty Administration

• Transactional Communications

Information may be shared only with:

• Payment Processors

• Shipping Carriers

• Fraud Prevention Services

• Government agencies when legally required

Customers may request updates to communication preferences by contacting:

sales@relaypartsandsupply.com

15. Dispute Resolution

Any dispute arising from the purchase of products or services from Relay Parts & Supply shall first be addressed through good-faith negotiations.

If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the applicable arbitration rules.

Each party shall bear its own legal costs unless otherwise determined by the arbitrator.

By purchasing from Relay Parts & Supply, the customer waives the right to:

• Trial by Jury

• Participation in Class Action Lawsuits

16. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions.

Any legal proceeding or arbitration shall take place within the State of Texas, unless otherwise required by applicable law.

Contact Information

Relay Parts & Supply
A Division of Relay Logistics Group LLC

Website
relaypartsandsupply.com

Phone
(432) 243-3889

Email
sales@relaypartsandsupply.com

Location
Midland, Texas, USA